Hi,

I’m Lachie!

I’m passionate about all things tech and analytics, particularly in the not-for-profit sector.

About Me

Having worked across the mental health sector in frontline and operation roles over the past 5+ years, I am passionate about working with diverse people and stakeholders to deliver better outcomes for organisations.

I enjoy getting to the root cause issues that teams face, working with end users through to senior management to conceptualise, design and deploy solutions to address these root causes.

In my spare time, I love all things outdoors, especially a good summer snorkel with my partner.

My Experience

  • Working for Lifeline Direct since 2020, I’ve transitioned from being a frontline 13 11 14 crisis support worker, answering 2500 calls within my first year, to Operations Lead of University Crisis Line (UCL), leading a team of 15 Crisis Supporters through large changes to operating practice and business systems.

  • In 2023, I moved to Melbourne to purse a Master of Business Analytics, which I completed in 2025. This course has been instruimental in my development, and has provided me with a strong base of knowledge to grow from.

  • After 6 months with Ermah365 as a Mental Health Support Worker, I realised that frontline mental health wasn’t going to be a long term career for me, prompting my early career transition to purse a Master of Business Analytics. I am extremely grateful for my time at Ermah365, where I developed strong mental health support skills through my interaction with NDIS consumers.

  • Having completed a Bachelor of Psychological Science at Deakin University, I have a strong base of knowledge within the domain of mental health, human behaviour and general psychology. Whilst the academic component of this course has been important to my development, what was particularly life changing for me was the encouragement of a lecturer in this course to purse a volunteer position at Lifeline Direct on 13 11 14. Thank you, Sylvia!

Project Portfolio

Service Reporting Dashboard

Using a python Jupiter notebook to automatically clean and append 26 separate datasets, I created a service reporting dashboard in Power BI. This project touched on elements of data engineering, data modelling and Power BI skills (measures, DAX and Power Query) to deliver a reporting solution to senior management.

Snapforms Enterprise Upgrade

Snapforms is an Australian based SaaS providing form creation and management services. A project was initiated to consolidate 26 seperate accounts into one, Enterprise level account for the organisation using this SaaS product. I created a Business Case Document, which was approved by Senoir Management and Executive Leadership, before designing, planning and implimenting the project with a range of stakeholders.

Excel Reporting Tool

Using a combination of Python, VBA and Power Query, this Excel Reporting Tool allows users to manually import CSV files of the same structure, before creating a flat file report f. Utilised by end users to create monthly reports for funders.

Power Automate - Custom OpenAPI Connector

A component of the Snapforms Enterprise Upgrade project, a custom Power Automate (PA) connector was deployed. Using Snapforms documentation, online resources, and a responsible dose of LLM assistance, I succeeded in extending the features of Snapform’s PA connector using PA’s Swagger interface, to include PUT and POST HTTP requests for Snapform submission; an essential part of our use case for Snapform’s PA connector that was not available out of box.

SharePoint Knowledge Management Site

I created a SharePoint Knowledge Management site for a team at this organisation, moving them away from an unsecure shared cloud drive. This project allowed the team both an easier and more secure method of accessing critical information that they need day to day.

Genesys Cloud CX Implimentation

With a tight 6 week deadline, this project involved internal IT teams, an external contractor, Telstra business partners, Senior Management and end users to deliver Genesys Cloud CX as a the telephony platform for a team within a large Not-for-Profit. My role here was as a subject matter expert for the team the project was being deployed to, contributing to work items through requirements gathering, documentation, UAT and validation testing. Post-project, I was responsible for particular administrative elements of the tenant, user training and process improvement initiatives to further enhance the utilisation of Genesys within this project context.

Contact Me

Please feel free to get in touch with me by completing the below form.

Happy to discuss job opportunities, or even just a general chat about all things analytics.

I’ll get an email alet after you complete the below form, and will respond to you as soon as I can :)